Expert advice

5 Reasons Plumbers are called out

At Heat-Tec 2000 Ltd, our team of professionals are always getting called out on different jobs for various problems. To help see which jobs are most used, we’ve come up with 5 common reasons why plumbers are called out.

Plumbing Problems

Over the years we have provided our plumbing services across the country and have dealt with a number of customers who’ve experienced a range of plumbing problems. From a leaking tap to a complete part replacement, Heat-Tec 2000 Ltd can assist with a number of issues.
Plumbing is a very important aspect of most households, no matter how urgent or small the issue seems, plumbers can always be on hand to help make sure that the problem is fixed and your household is back as it should be. For our most common services, Heat-Tec believe that our top 5 problems are:

  • Leaking
  • Burst pipes
  • Shower repairs
  • Boiler issues
  • Shower part replacements

Plumbing in your property is very important, especially when considering your home, there’s lots of plumbing services available out there to take care of your plumbing. From a small tap problem to a full shower replacement, emergency plumbers can be on hand to make sure that your home is safe and that your plumbing is back up and running.

A local plumber can help!

When it comes to solving these plumbing problems, choose a plumbing company who have years of experience when it comes to dealing with clients across your local area. Choosing an experienced and knowledgeable plumber to attend to your requirements guarantees that your plumbing will be back up and running smoothly.
There are also emergency plumbing services available, so whatever time of day or night it is, plumbers can be on hand to help. The team at Heat-Tec can be on hand to assist, simply give us a call and we can help come up with a solution to your plumbing problems.

Expert advice

Bathroom & Toilet Adaptations

There are a lot of things that are taken for granted in life; having a table to eat on, a bed to sleep in, a shower to clean ourselves and a toilet to… you know, do your business. If you stop to imagine that these things are taken away or made difficult to access for some reason and things become a lot more difficult.

For thousands of elderly and disabled people in the UK, this is a reality every day. For some of these people, just getting to the toilet can be a real struggle without the help of someone else.

Let’s stop for a second and think about the fact that, as people, we go the toilet around 8 times a day on average. Now amplify this even further by putting yourself in the scenario of someone needing to help you to the toilet 8 times a day and it’s easy to see how difficult some people have it.

But this doesn’t have to be the case. Bathroom and toilet adaptations are available to help people go to the loo without the need for assistance in and out each time.

Problems going to the loo?

Going to the toilet is a real problem for some people with disabilities or elderly people that require serious care.

Using functional rooms, such as the bathroom/going to the toilet, is the second biggest problem faced by families with a severely disabled child.

Combine this with the fact that bladder and bowl issues are the second most common reason why someone enters residential care and the problems going to the toilet faced by some people are clearer to see.

Of the 40,000 or so home adaptations undertaken under Disabled Facilities Grants on an annual basis, bathroom adaptations are indeed the most common – and that doesn’t include simple adaptations like handrails or toilet seat changes.

Would you benefit from a bathroom or toilet adaptation?

Answering a couple of simple questions straight away will help you to determine whether you would benefit from a toilet adaptation:

  • Is it difficult for you to get on and off the toilet?
  • Do you currently use a riser recliner chair?
  • Do you struggle with any other day-to-day activities, such as peeling vegetables or turning the pages of a book?
  • Have you needed help getting on and off the toilet in the past?

If you answered ‘yes’ to any or all of the above, then a toiler adaptation might be the answer for you.

What adaptations are available for toilets?

A range of options are available for toilet adaptations, including:

  • Soft seat toilets
  • Grab rails
  • Bariatric seats
  • Bariatric benches
  • Horse shoe seats
  • Wash and dry toilets

Toilet adaptations can give you the independence you need to live life more freely and effectively, without the need of ongoing support each time you need the loo.

Other home and bathroom adaptations are available to assist those who struggle with other day-to-day activities, such as getting up and down the stairs or having a shower.

Further Information

Not only can these types of adaptations help you to use the loo in a more comfortable, less-humiliating fashion, they can help you to save money on home carer fees in the long-run. More independence and dignity undoubtedly mean a better quality of life for those that would usually rely on someone else for help.


The winter months and the colder weather is here, the professionals at Heat-Tec have put together some advice on how to save money on your central heating. Our top tips will help you to prepare for the cold months and will also save you some money on your heating too.

As plumbing and heating experts, we frequently deal with problems on a daily basis when it comes to heating. Our heating tips can help you save you a few hours each day or week. So instead of coming in from work and turning the heating on, take a look at our useful information.

6 Things to do Before Turning the Heating On

Should you feel the cold really easily or you’re looking for ways to cut back on costs, why not start with your heating. There’s a number of ways that you can warm your house up, whether it’s little or no cost. To reduce bills and stay warm, here’s 6 things to do before turning the heating on..

    • Close the doors in your home and use draft excluders
    • Blankets, get snug and save money!
    • Wear a fleece or jumper
    • Use a hot water bottle
    • Eat warm meals and drink hot drinks
    • Leave the oven door open after baking

Keep your home warm is by taking a shower with the door open. If no one is in, or you’re comfortable to leave it half open, this is a great way to increase the heat across the house. Not only that, it will allow the steam to spread throughout your home instead of being closed off in one room.

Further Advice

For further advice and information on Heat-Tec’s plumbing and heating services, simply get in touch. Should you have any problems with your heating or require professional advice, our team are more than happy to help. Being experienced heating engineers means that we’re dedicated to helping all of our clients across West Wickham and the surrounding areas. Have one less thing to worry about and choose our team for all of your heating needs. Contact our team today.

Why do I need to get my boiler serviced?

When it comes to your boiler, getting it checked regularly is vital, especially in the winter months. Having your boiler serviced by a professional heating engineer, provides peace of mind as they’ll make sure that it’s working safely and efficiently, as well as detect any possible issues or potential problems that may stop it working properly. Boiler breakdowns can’t be anticipated, but by having an annual boiler service, you can rest assured that your boiler system is in working order.

For more information, take a look at our boiler service checklist.

Boiler checklist


One of the top requirements reasons when it comes to getting your boiler serviced is to make sure that it’s safe. Having a poorly maintained or faulty boilers could bring serious health risks to you and your family as they can cause carbon monoxide poisoning, which is extremely dangerous.

Efficient system

Boiler systems will go through a series of checks which will determine if the boiler is working to its maximum efficiency. A competent boiler system will run smoothly and the more efficient it runs, the better value for money system.

Save money

A lot of customers notice a decrease in their energy bills after having their boiler serviced. Well running boilers deter hidden costs which can occur from faults and deficiencies.

When’s the best time to book a boiler service?

At Solutions Plumbing and Heating we recommend that you book your boiler service in before the winter months. Having a boiler breakdown in the colder weather isn’t ideal and can be an big inconvenience for all the family, so we encourage you book in for your service as soon as possible!

What happens during the boiler service…

    • Our engineers will inspect your boiler and the controls, making sure they are working safely
    • We’ll also check for corrosion and leaks
    • The boiler casing will be removed and the system will be checked to see if the main components are functioning
    • The gas pressure will be checked to make sure that the boiler is operating at the correct gas pressure
    • A flue test will make sure that no unsafe emissions are being released from the boiler
    • The boiler’s parts will be cleaned as required
    • The boiler will be put back together and properly sealed
    • The engineer will leave a checklist with you which will include all of the relevant information needed about the safety of your system

How long will the boiler service take?

A boiler service can take from as little as 30 minutes to well over an hour, it all depends on the type of boiler system and whether any work needs to be carried out.

How much does a boiler service cost?

Should you choose Heat-Tec to carry out your boiler service, we currently have a range of brilliant special deals and offers. To book or for more information on our boiler services, simply contact our team today who will be more than happy to help!

What if I need a replacement boiler?

Not to worry, at Heat-Tec we provide a full boiler replacement service, our team of experts can install a brand new boiler system in your home. You can call a member of our team for a free new boiler quote. Another popular option is boiler financing, you can receive a brand new boiler, but spread the cost to make it more affordable for you.

For more information on our boiler servicing, contact our team today!

Do Gas Engineers need to be Gas Safe Registered?

When it comes to gas services in the UK, it’s now extended beyond just fixing gas kitchen appliances. In addition to gas kitchen appliance repair work, some gas engineers today may undertake central heating installation and repair. Central heating work is highest specialised and gas engineers must have a Gas Safe Registration. Gas Safe Registration is an official stamp for gas safety. By law a gas engineer must be on the Gas Safe Register to carry out any work on gas appliances and gas installation across the United Kingdom. This was introduced in April 2009 regarding supplant CORGI registration. CORGI registration is no longer valid, so you can’t legally work without Gas Safe Registration in situations today.

It is designed to protect property owners from unsafe work situation which may occur. To become Gas Safe Registered, an engineer needs to approve capability in gas related assignments in the UK’s recognised assessment centres. The aim of the registration is to maintain records of experienced gas engineers, as many gas heating professionals in the UK offer gas heating services, so it’s important that they should be Gas Safe certified. Only Gas Safe certified engineers are permitted to undertake gas work.

Before hiring a gas engineer for your gas work, you must check what work they are qualified for, you can do this by asking them questions about their qualifications. This can also be verified by a registration, they’ll have been given an ID number, all authentic Gas Safe Registered engineers will carry ID cards. The main points of an authentic Gas Safe car include…

  • Security hologram
  • Full contact details
  • Issue and expiry date
  • The services provided
  • Updated qualifications
  • Areas of work that they are qualified in

The point of this certification is all about your safety, if an unprofessional Gas Safe registered engineer does your gas job, you could be risking the safety of you and your property. Gas leakage can cause irreparable damage to property and lives. If by any chance a gas leakage occurs in a building, only Gas Safe registered engineers can fix the problem. So before hiring an engineer, make sure that they are on the Gas Safe Register. Even when it comes to regular servicing of your central heating radiators, a Gas Safe Engineer can save you money on energy bills.

For more info, simply call the team at Heat-Tec today.

5 Common Plumbing Problems

At Heat-Tec, we provide a range of services and we’re always working on different jobs and problems. Based on our experience, we’ve put together various popular issues that we usually get called out to. Take a look and see if any of your plumbing problems can be prevented.

Plumbing Problems

Over the years, our plumbing services across Bromley have involved us dealing with a number of clients who all require different services. From smaller issues such as a leaking tap, to a complete bathroom installation, at Heat-Tec we’re here to meet all your requirements. Plumbing is an important aspect of any household so no matter how small or urgent the issue is, we’re always on hand to help and make sure that your home is fixed and repaired as soon as possible. When it comes to our most common services, the most frequent jobs we work on include…

  • Leaking taps
  • Shower repairs
  • Troubles with boiler
  • Burst pipes
  • Bathroom installations

With plumbing in your house being vital, at Heat-Tec we take all your services seriously, anything from a small repair to a full installation, we can be there to make sure that your plumbing has been repaired. So should like to benefit from the services that we provide, we ask that you can get in touch today to discuss the next steps of the process.

Contact Heat-Tec for plumbing services

Heat-Tec have years of experience in dealing with clients across Bromley who are experiencing problems with their plumbing or heating. So if you’re looking for an experienced and knowledgeable plumber to come and attend your plumbing needs, Heat-Tec are at your call.

No matter if your require our services during an emergency or at a time that suits you, Heat-Tec will be there to help. Our services are second to none and we will always do our best to ensure that all of your need have been covered. No matter how complex the project may seem, nothing is off limits for Heat-Tec. So what are you waiting for? Get in touch with our team today to discuss your needs and find out more on the benefits of choosing , we look forward to hearing from you soon.

Types of boilers

Deciding which boiler will make an efficient and practical fit into your home and lifestyle can be confusing, so we’ve put together this guide to help you choose the right new boiler for you. There are three main types of boilers, this includes combi boilers, system boilers and regular boilers, they each have a range of their own advantages and what homes they work best in.

Should your new boiler be fitted into your existing system, then it’s important to consider the cleanliness of your existing pipework and radiators as this could cause damage to your new boiler.

Combi boilers

A combination of ‘combi’ boiler is both a high efficiency water heater and a central heating boiler in a single compact unit, combi boilers heat water directly from the mains when you turn a tap on, so you won’t need a hot water storage cylinder or a cold water storage tank in the roof space.

These type of boilers are very cost effective and energy efficient as the water is heated instantly rather than being heated and then stored in a cylinder. An extra benefit is that hot water is delivered by mains pressure, meaning you can have a power shower with no need for a separate pump.

The benefits of combi boiler installations include…

  • Compact in size, making combi boilers great for smaller properties
  • Ideal where there is little loft space
  • No need to have a hot water cylinder, meaning an increase in living space
  • No cold water tank storage meaning more loft space
  • No risk of pipework freezing
  • Less pipework in the home, meaning the installation cost is cheaper

System boilers

These type of boilers need a cylinder for storing hot water, however, the major heating and hot water system components are built into the boiler themselves, making it quicker and easier to install. There’s also no need for a tank in the loft, so it’s an option in a home with little or no loft space or where the space is earmarked for a conversion.

System boilers are compatible with solar water heating systems which deliver environmental benefits as well as lower energy bills.

The benefits of system boilers…

  • Great for homes with more than one bathroom
  • Constant supplies of hot water to a number of taps at the same time
  • No need for a loft tank, creating more space and less time worrying about leaks or frost damage
  • Economical to run
  • Built-in components make installation quicker and neater

Regular boilers

Regular boilers, these can also be known as traditional or conventional or heat only boilers, they’re ideally suited to homes that already have a traditional heating and hot water system which is linked to a separate hot water cylinder as well as a tank that maintains the water level of the central heating system.

Regular boilers may be the best option when it comes to replacing an existing boiler if the property has an older radiator system, it may not be able to cope with the higher water pressure that is delivered by system or combi boilers.

The benefits of regular boilers…

  • Perfect for homes where a lot of hot water is used at the same time
  • Ideal for properties with more than one bathroom
  • A good choice when it comes to water pressure being low
  • Compatible with solar water heating systems for a lower carbon footprint and lower energy costs

Oil boilers


Oil central heating systems work in similar ways to gas powered systems, but instead of using a gas boiler, they use oil-fired boilers to heat the water. This provide the central heating through radiators and hot water through the taps in your home. The main difference between the system is that you’ll need to have your oil supply delivered and stored in a tank.

You may also find that both heat-only and combination condensing oil boilers are on the market. Most oil-fired combination boilers have an internal hot water store which supplies domestic hot water rather than instantaneous heating which is more common is gas boilers.

The benefits of oil boilers…

  • Much more efficient fuel than gas, meaning you’ll get a good return on every unit of energy
  • The price of oil fluctuates so it may be more cost effective
  • some modern oil boiler systems can save up to 90%
  • Replacement parts and system is very simp

Should you require any further information, please do not hesitate to get in touch with a member of our team.

Tips to keep your central heating running efficiently and effectively

A well cared for and looked after central heating system helps to keep homes warm and cosy. Looking after one isn’t difficult at all, so take a look at these 6 ways to ensure your central heating runs efficiently and effectively.

Check your radiators

Issues tend to occur when cold air gets trapped in the radiators and air pockets prevent the heated water circulating and makes your home feel cold. By checking your radiators for cold patches, you can test them and bleed them if necessary. Keys to bleed the radiator can easily be found from most DIY shops which sell them for around £1.

Keeping an eye on the boiler pressure

To keep your boiler running at maximum efficiency, the pressure bar needs to be right, it’s easy to do, simply check your boiler and make sure it’s set between 1 and 1.5 bar.

Pipe lagging keeps the heat flowing

When temperatures drop, pipes can freeze, not only does this effect your central heating and how it works, it may mean that you need to replace burst pipes. Ready-made pipe lagging is available to buy, it is easy to use and provides years of protection.

Check the pilot light

If you have a gas boiler, it’s important to keep an eye on the colour of your pilot light, when everything is operating well, the light should be a strong blue colour. A yellow flame could mean that the boiler needs servicing as it could potentially be releasing carbon monoxide. Annual boiler services will ensure you get the best performance out of your boiler and make sure that you always call a Gas Safe Registered Engineer.

Ensure your safety

Smoke and carbon monoxide are lethal and silent, it’s vital that you put both smoke and carbon monoxide alarms in your home, these can be bought as separate or combined alarms at around £20 to £25, a small price to pay.

Setting your boiler to suit you

Help your boiler run more efficiently by setting it to fit in with your daily routine, heat and hot water in the morning and evening, then have your system turned off when you’re out. Using a timer thermostat on your boiler to set heat and water to come on and off at different times and different temperatures, you’ll cut your energy bills and usage.

My toilet won’t flush

Should you be experiencing the common problem, your toilet won’t flush, we understand that trying to work out what has happened can be frustrating. There’s no need to worry though, take a look at these popular reasons it could be happening and why and how you can fix them.

Clogged toilet

Sometimes, using too much toilet paper, or attempting to flush anything other than toilet paper down the toilet can clog the pipe and make further flushing impossible.

Using a toilet plunger or toilet auger to push the waste through and allow the toilet to flush, or even using a plunger to create suction that will help dislodge the blocking and the flushing action will then move it down the pipe. Should you be experiencing this problem frequently, you may decide to consider using a thinner type of toilet paper, particularly if yourself or others of your household use a lot in one sitting.

The water level in the tank is to low

The water level in a toilet’s tank should be approximately one inch below the top of the tank’s overflow tube. Should the water in the tank be too low, simply check the water valve, as it may have accidentally have been turned off. If the water valve is turned off, then turn it on and monitor the water level in the tank to ensure it’s refilling to the correct level, then flush the toilet to make sure it’s flushing properly again.

The flapper is bent

Remove the toilet tank lid and inspect the rubber flapper, this is designed to release water when the toilet is flushed and then close the water intake hole afterwards so that the amount of water remains in the tank.

The chain isn’t working

Sometimes lift the chain, this attaches the flapper to the flushing handle on the outside of the toilet, it can have too much slack and make the handle unable to raise the flapper and flush the toilet.

This problem can be solved by adjusting the length of the chain to shorten it so that the chain can provide pull sufficient to raise the flapper off the flush tube and allow water to flow when the handle is pulled.

Should none of these tips rectify the problem, there’s no need to worry, simply call our friendly team today who will be more than happy to help.

How to Prevent Frozen Pipes

With winter well and truly setting in, have you started to feel the chill yet? With the weather getting colder and December fast approaching, now is a good time to think about your pipes and how you can protect them from freezing or even bursting during the winters. As plumbers we have compiled together a few things that you can do to prevent your pipes freezing this winter.

How To Prevent Frozen Pipes

Take Care Of Your Outside Pipes

Outside pipes can regularly freeze in the cold weather, if you can isolate the water supply to the outside tap with an internal shut off valve, then this will help to prevent problems from occurring.

Use Insulated Foam Sleeving

Pipes in lofts, basements or outside are the most likely pipes to freeze as these areas aren’t heated. They also tend to lack insulation, but you can change this by insulating them with foam based sleeves. The thinner the pipe is, the thicker the insulation will need to be, as thinner pipes are more likely to freeze than thicker ones. It’s important to make sure that there are no gaps at valves or bends.

Don’t Insulate Underneath Your Tank

This is important if your tank is in the loft. Your loft will be even colder if its floor is insulated, as this will be blocking the heat that normally rises from the room below. If you can avoid it, don’t insulate the underneath of your tank – but do insulate the top and sides to prevent the heat from escaping.

Fix Dripping Taps

If a dripping tap freezes over, the water in the pipe can also freeze, which creates a blockage. Make sure to replace washers on taps regularly to avoid them from dripping; a plumber should be able to carry this out for you.

Get Your Boiler Services

If you haven’t already serviced your boiler ready for winter, there’s no time like the present. Having your boiler looked at by a professional plumber is the best way to protect it against breakdowns.

Leave Your Heating On

If you’re lucky enough to be escaping to somewhere a little warmer this winter and leaving your house to fend for itself, consider leaving the heating on at a low temperature. While turning it off completely will save you money, you could end up regretting it if a pipe bursts and causes expensive damage to your home. While you’re away, leaving your loft hatch open is also a good idea as it allows heat to circulate around your tank and pipes. If your home is going to be unoccupied for a long time, consider turning off the water at the stopcock and draining down the system so there is no water left in the pipes. You may also want to ask a friend to check the house regularly.

Find Your Stopcock

The most important thing to know this winter is where your stopcock is, so if the worst does happen then at least you can turn your water off.